Effective Date: 2025-02-01
Company: UAB AKTO (Company Code: 30278851)
Website: VitourP1.eu

These Delivery Terms outline how orders placed through VitourP1.eu are processed, shipped, and delivered. By purchasing from our Website, you agree to the following conditions.

1. Order Processing

• Orders are processed only after full payment has been received and cleared.

• Standard processing time is 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Methods

• Orders can be delivered through approved courier services or made available for pickup at our warehouse.

• The available delivery methods depend on the customer’s location and will be displayed at checkout.

3. Shipping Costs

• Shipping costs are calculated at checkout and depend on the destination, weight, and order size.

• Customers are responsible for reviewing and approving shipping charges before completing the order.

4. Delivery Times

• Estimated delivery times vary depending on the courier service and destination.

• Typical delivery within Lithuania: 2–5 business days.

• International delivery times vary and may take longer due to customs clearance or transit delays.

• We cannot guarantee exact delivery dates, and delays caused by shipping providers, customs, or unforeseen circumstances are outside our control.

5. Customer Responsibilities

• Customers must provide accurate delivery details, including recipient name, address, and contact information.

• VitourP1.eu is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

• If delivery fails due to inaccurate details, the customer may be responsible for re-delivery charges.

6. Pickup Orders

• Customers who select pickup will be notified once the order is ready.

• Orders must be collected from our warehouse:
  📍 Mituvōs str. 4, Kaunas, Lithuania, LT-50130

• A valid order confirmation and identification may be required when collecting the order.

7. Risk & Liability

• The risk of loss or damage transfers to the customer once the order is handed over to the courier or collected at our warehouse.

• We recommend inspecting the shipment upon delivery and reporting any visible damage immediately to the courier.

8. Undelivered Orders

• If a package is returned to us due to failed delivery attempts, refusal, or incorrect details, we will contact the customer to arrange re-delivery at their expense.

• If the customer does not respond within 14 days, the order may be cancelled and subject to our Returns & Refunds Policy.

9. Contact Information

For delivery-related questions or support:

📧 Email: info@vitourp1.eu
📞 Phone: +370 620 34211
📍 Address: Mituvos str. 4, Kaunas, Lithuania, LT-50130